FAQ
Q: Can you make me (insert commission here)?
A: You would not believe how much I hear this. This is really simple. Check my "Status" page for my commission status! It can be found in the pages above. I will have 3 possible status': 1, Customs closed, Etsy open. This means I am not taking on ANY custom commissions, which are items I have not made before. 2, Fully Open. Pretty obvious, even customs are open. And 3, All commissions closed. Again, pretty easy, don't ask for a commission because it will be a no and there will just be disappointment from both sides. Please, just look for my status on my page BEFORE asking. Thank you. Q: Can you give (or sell) me the pattern to (insert one of my items here)? A: No, please don't ask for these. There are 2 reasons: 1, I see them as my sort of...Secret recipes. Get it? and 2, I am not going to take the time to scan my patterns, which some are HUGE and figure out how to scale them down and turn them into clean, lined patterns. Not going to happen. So please don't ask for these. I don't like turning people down, but the answer will be no every time. =[ Q: Can you make my plushie out of minky? A: Yes! I have no problem making plushes out of minky. However, the prices you see displayed are for ones made of fleece, which is what I normally work with. Minky will cost extra, and minky IS NOT cheap! First of all, I do not keep it in stock so I would have to order it from online, in every colour needed for the plush. Online I can ONLY order by 1/2 and full yards. Minky runs about $16/yd on a good day. You will have to pay the extra and the shipping cost for the fabric. Example?: A Small Flareon plush is $30. But you want it out of minky, well first we look at the colours needed. Orange and light yellow. For the orange, I will need 1/2 yard and 1/2 for the yellow as well. Adding up, this is about $16 worth of fabric. Plus shipping at around $8-$10. So you're look at for the price of a minky small Flareon, about $50 instead of $30, plus shipping to you. I hope this example helps. Q: Okay, so you will do minky, what about faux fur? A: Yes, I will use pretty much any fabric. It is just down to cost, and faux fur is EXPENSIVE. You're looking at up to $25/yd. As with the minky, you will pay for the fur and shipping for the fur. Again, I can only order it in 1/2 and full yards. Also, fur is very hard to work with, makes a MESS and is easy to mess up on, I charge a 10% extra fee on all orders involving faux fur for the "trouble". Thank you. Q: Can you make me this human? A: No, sorry but I do not do human or humanoid plushes at this time. Q: When is my order going to be here? A: This is based upon my shipping days, which, change every semester due to my changing work and class schedule. Right now, I ONLY ship on Saturdays. Most orders come within 2 weeks, but large plushes can take a month due to complexity and size. Always expect a shipment notification on a saturday. If you did not get one that saturday, you will not be getting one until the next saturday or so on. Please be patient, as I can get many orders in one week. Q: Do you ship to (insert country here)? A: Yes, as of right now I ship anywhere, as long as you are willing to pay. I ship USPS ONLY. I mark ALL customs forms as "merchandise" and put the correct value down. You are responsible for any and all customs costs in your country, know your country's customs laws. Q: Can I get cheaper shipping if I combine my orders into one? A: In most cases, yes. However, I have run into an issue with Australia. Say you order one large plush shipped to Australia, the cost is about $25. However, I have tried to ship 2 in one box to the same place and it was $60! This was more than 2x the cost of sending one in one box. So, in some cases, no it is not cheaper. This is a case by case basis. Q: OMG! I'm so lazy and (insert b-day, holiday, occasion, etc here) is coming up! Can you make mine a rush order!? A: This really depends on how soon you need it. Remember, in the USA alone shipping can take up to 10 days (normally it's around 4) so that time alone you must factor in. Then there is me making the product. If you MUST have it shipped BEFORE 2 weeks, I will charge an extra 20% rush order fee. This is really a case by case basis and must be thoroughly discussed with me personally. Just expect that there IS a rush order fee. Q: Do you sell at any Cons? A: Yes! We attend and have tables at MANY cons in the Ohio and surrounding Areas! Please click the "Conventions" tab under "Status" to find out where and when we will be at cons. Q: What methods of Payment do you accept? A: PayPal is my preferred method. I can take on my Etsy, pretty much any credit/bank/debit card. And I WILL take cash or check by mail AT YOUR OWN RISK, you need to contact me if you want to do this! Q: How can I trust you? A: I have a 100% feedback rating on BOTH my Etsy and my Ebay. Feel free to check them out. Q: You live in Ohio?! Me too! Can I just come pick me order up from you so I don't have to pay shipping? A: I'm kind "iffy" on this. If you live around the KSU area, yes, I am willing to meet up with you some place on campus and give you your item. I've never had this happen before, but just in case. If you are not willing to come to KSU, or if it is more than 20 miles away, I'm just gonna ship it. Q: Do you take drawn commissions? A: Yes! I do. At this time, I take full body, coloured chibi commissions of human(oids) for $8 per chibi. I am working on offering other drawn commissions. I will not do Mecha! Q: What size are your hats? A: They Are made to have a 22" rim which is average adult head sized. The fleece is stretchy though so it can give a little to about 24". |
Policies
Welcome: Hello! These are my shop policies and I ask that you please follow them for a smooth transaction between both you and I.
Payment: Payment must be made at time of purchase. If you purchase, you must pay. Item will be started once payment has been made in full and credited to my PayPal account. (This means if you pay via E-check, your item is not started until the check clears, when your e-check clears, this the the actual date of purchase.) I only accept PayPal at this time. Thank you for understanding this. Shipping: I mark "merchandise" on ALL customs forms, you are responsible for your own countries' customs charges. I believe that no one should be hosed for shipping and so I try to be as fair with shipping costs as possible. Those costs are based on my local post office, and you can get a shipping discount for buying multi items in one order. You may upgrade to and shipping you would like, for an extra charge. As for this. I can also include insurance and shipping confirmation if you would like to pay for that. I only ship by USPS. Sorry if you prefer something else. Your shipping cost: $1.50 - bubble protected envelope $2.20 - Shipping cost $0.80 - Shipping confirmation (this is for example, not all items have this cost) This is how the shipping cost is broken into for USA. All will have shipping confirmation included. I only make shipments this semester on Saturdays. I am not able to get out of class/work in time before the post office closes. Please understand this. Refunds and Exchanges: I do not give refunds, once you make the purchase, it is FINAL. This especially applies if the item is already made and ready to ship. Refunds can only be made if there is something wrong with your item, upon receiving it. This must be timestamped in a photo of what is wrong within the day you open it from the package, or 5 days after original shipping date. Remakes can be made instead of refunds. For a remake or refund, you must send me back the item, with you paying for shipping. If I find it legit, I will give you free shipping when I send the remake. Sorry, no returns. Due to this no return policy, PLEASE contact me before buying an item instead of buying and item and then asking questions about it. I am happy and willing to tell you any and everything you need to know about an item before purchase. If you find that you had questions about your item, and it was not to your liking, then you want to return it because you did not ask before you bought, then I not only must feel bad because I do not accept returns, but then, even if I do accept it (THIS IS RARE!!!) I have to go through the hassle of a refund, and I still owe those fees to Etsy, the re-listing fee AND the 3% from when you purchased the item. PLEASE contact me with questions before you buy. Once you buy, you have made a commitment to purchase that item. Thank you! =] No refunds or remakes on final sale items such as specials or prototypes. You are made aware of the circumstances at the time of purchase. If you send me the wrong measurements or you buy one size fits most and do not read the measurements on them, you cannot get a refund or remake. Read everything before buying. I cannot stress this enough. If you send me measurements and your item is not made to your size, send me a photo of this item with a measuring tape showing the mistake in sizing and I will refund or remake your item. I DO NOT LIKE TO DO THIS: Under VERY RARE circumstances, I will give a refund/cancel the order. (If the item is not yet made and materials not yet bought), but know that I WILL be forced to leave NEGATIVE feedback before canceling the transaction. Negative feedback is there for a reason. I am sorry, but It WILL be done. Thank you for understanding. Additional Policies and FAQs: I will take custom orders, but you must contact me for this. You can contact me at my e-mail. TLKeyblade [!at] aol.com or note me on my DA, http://www.pakajunatufty.deviantart.com . Please allow 2 weeks for ALL orders. Large plushes may take up to a month per plush. If your order exceeds 2 weeks since payment, please contact me. Please DO NOT contact me wondering where your order is if it has not yet exceeded 2 weeks since payment. None of my items may be sold back for ANY profit, you MAY sell back for exact bought price but you cannot re-sale for profit, reports will be made to all sites involved if this is found to be the case. Although you buy and own the item, you MUST give credit to me as the artist wherever you are, you MAY NOT claim this work as your own. Anyone found to be claiming my works as their own will be subject to art theft reporting on all sites involved. My works ARE protected by a creative commons copyright license. I am not a professional! I am simply a girl with a sewing machine, do not expect store or professional quality. I do my best to assure a nice product. ****By taking orders from me, you in turn agree to uphold all my policies at the moment you purchase. By making a purchase, you are saying, "Yes, I have read and accept all your policies."***** **Products may vary. Since I am not a machine, and I make a new one each time one is ordered, they may vary slightly from the image shown when purchased. Each one is unique in its own way. =] |